Hardware Support Services - hardware support in terms of the replacement or repair of a device's actual physical parts, including, if necessary, reinstalling the operating system in its original configuration.
Software Support Services - as technical support or break/fix services, software support services are often offered for certain software packages. These services come with income from contracts for long-term technical help as well as on-demand, incident-based support. Remote troubleshooting capabilities, installation assistance, and fundamental usability support are typical components of software support services.